Journal of Technology and Information Education 2023, 15(1):52-63 | DOI: 10.5507/jtie.2023.003

THE BENEFITS OF DIGITALIZATION OF THE SELECTED PROCESS AT THE UNIVERSITY FROM THE PERSPECTIVE OF THEIR STAKEHOLDERS

Milan KLEMENT
Univerzita Palackého v Olomouci, Česká republika

The digitalization of document circulation and processing, including the creation of electronic approval workflows, is a challenge for increasing the efficiency of processes at all levels of modern society. For this reason, we have developed and piloted a flexible electronic workflow for the digitalization of a selected process and tested it in real operation conditions, including the implementation of qualitative research. The results show the usefulness and adaptability of the proposed electronic workflow from the perspective of its users. Based on the results, we recommend further studies to improve and test the model more thoroughly. Moreover, based on the adaptability of the workflow, we recommend it as a starting point for process digitalization projects in general.

Keywords: digitalization of processes, approval workflow, qualification papers.

Received: May 2, 2023; Revised: September 12, 2023; Accepted: May 2, 2023; Published: October 20, 2023  Show citation

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KLEMENT, M. (2023). THE BENEFITS OF DIGITALIZATION OF THE SELECTED PROCESS AT THE UNIVERSITY FROM THE PERSPECTIVE OF THEIR STAKEHOLDERS. Journal of Technology and Information Education, 15(1), 52-63. doi: 10.5507/jtie.2023.003
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